Problems with Amazon Multi-channel Inventory Management
Selling on Amazon is not always as smooth and easy as it
looks. There are many disappointing aspects of selling on amazon about which
sellers need to know before they get themselves into any trouble.
Inventory Management is the key to successful selling on any
e-Commerce business. A controlled and well-managed inventory on Amazon is
accounted for business performance and that is why it is necessary to know that
there are certain shortcomings in Amazon inventory and how third-party multi-channel inventory management for
Amazon is going to relieve you of this issue.
Excessive Inventory
Fees
If your inventory is stored in Amazon warehouse, and your
inventory is inactive and stocks are not on the shelf Amazon will still
continue to charge you their monthly fees for that inventory. Moreover, there are other fees associated
with the Amazon Inventory as well such as long-term
storage fee and inventory storage overage fees. You end up spending your
earnings into inventory fees. The integration of a multi-channel
inventory management for Amazon is a solution to avoid unnecessary fees,
just one time monthly charge no matter if your product is inactive.
Product Information
issues
Sometimes Amazon messes up the product information.
Therefore, if any item has misinformation it takes a long hectic procedure to
get Amazon to fix it. Sellers make phone calls multiple times and are on the
call for hours to Amazon to get them fixed and it takes days and sometimes
weeks and the seller is most likely to have a huge sale loss during this
duration. While using a third-party multi-channel
inventory management software for amazon usually does not happen but if
it does then simply sending an email can fix the problem within 24 hours.
Shipping Labels
The shipping label has always been an issue on Amazon reported by
sellers many times. The Shipping Label is not made on Amazon sometimes and
customers complain that they did not receive their order and claim to send it
again. The seller has to lose in this claim even if the customer is manipulating
and resend the product. Multi-channel
inventory management software for amazon provides an easy and transparent
method for shipping labeling and tracking which helps you not to mess up your sales and maintain business integrity.
Negative Shipping
Feedback
Moreover, Amazon does not remove negative customer feedback
if it is related to shipping. It says the problem with shipping carriers is not
Amazon’s issue. This negative feedback really does affect the seller and
customers tend to look for other sellers for the same product.
When a buyer wants to return an item Amazon charges a fee to
the seller for refunding. Amazon claims for a free return and refunding of the
product but sellers end up paying a fee for that refund or either the return
shipping charges no matter why the buyer didn’t like the product and want to
return.
Poorly trained Customer
Services
Amazon customer service is not so
competent and representatives are not trained properly for the Amazon policies.
They sometimes do not seem to know their own policies and take hours on the
phone to understand the problem and fix it. In addition to it, Amazon does not
allow sellers to directly call the customer. Sometimes situations arise at the
customer end that can be quickly resolved with a direct call to the seller but
Amazon has no such policy for this genuine issue.
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