How a multi-channel order management software can automate your business?

 

Order management is as an ecosystem of categories that integrates every assignment and actively involved with taking and filling orders, containing the many interconnected functions that must work together for the complete order management process to run efficiently.





Customers expect an all-in-one shopping experience from your brand and from the moment they hit the button that finalizes their order, they are expecting timely receipt of the particular goods they have purchased.

Here in this article, we will look at how a multi-channel order management software can automate your business.

To enable this efficient customer experience, businesses need to confirm they are effectively managing the following three stages of the multichannel order management process.

1. Receiving orders

When placing orders, over 60 percent of shoppers want to see the position of a retailer’s inventory stock. Therefore, if your sales channels are not controlled from a single platform, you are incapable to provide customers with any real-time inventory stock levels. It can also feel like you are managing different businesses and you put yourself at risk of overselling. By managing orders at the point of sale, you can process orders more rapidly and speed up dispatch times. Lessen the risk of overselling by tracking your inventory stock across multiple channels. This means you are neither dealing with orders that you cannot fill due to stock-outs, nor you will miss out on bulky orders because your stock isn't divided between the different channels.

2. Picking, packing, and shipping

The picking, packing, and shipping stage is where blunders are most likely to occur, and even small mistakes can add up. Picking errors can be costly, not only causing product returns, but they also mess with inventory stock levels. The extra time required to reprocess orders can affect customer contentment and reliability. Customers also do not want the trouble to return items; mainly it was an error from your end. If you do choose to omit the return, you miss inventory stock that was intended to be a source of revenue. Systematizing the picking process should keep mistakes to a minimum – consider using tools like a barcode scanner to advance precision.

3. Delivery

The final and most serious stage in successful multi-channel order management processing is getting the product to the customer. Fast and precise delivery will make the mainstream of consumers feel optimistic about shopping with your brand again.

Consider that over 50 percent of shoppers consider fast delivery a top priority, choosing one retailer over another, simply because they offer more delivery opportunities and they would select to stay with a business if it offered a reliability program with free next day delivery.

Multichannel order management

Multichannel order management is a challenge for every fast-growing business. A brand experiencing high-growth must concentrate on managing high order volumes across multiple channels, while still delivering extraordinary customer service. Where earlier manual order management processes availed, high volume order processing requires a scalable solution to evade time-consuming mistakes, disorganizations, poor customer service, and lost sales. Modernize order fulfillment activities by incorporating order management processes with fulfillment, shipping, and inventory tracking systems. Associate your marketplaces and online store into a single platform that tracks and synchronizes your whole inventory stock across all channels. Providing shoppers with exact order status with total distinguishability into all orders.

Schedule ERP Gold demo to understand how a multi-channel inventory management software can automate your business.

 

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